Refund policy

We want you to love your order from The Crunch Club. If something's wrong, we'll make it right.

Damaged, defective, or wrong items

If your order arrives damaged, defective, or isn't what you ordered, email us at cmaldo05@gmail.com within 30 days of delivery. Include your order number and a photo of the item. Once we confirm the issue, we'll send a free replacement or give you a full refund, whichever you prefer. You won't need to send the item back.

Missing or lost packages

If your tracking shows no movement for 30 days, or your package is marked delivered but you never received it, contact us and we'll work with you on a replacement or refund.

Change of mind

Because the crunchy wax shell is single-use, we can't accept returns or give refunds for items that have been opened or used, or for change-of-mind purchases.

Cancellations

You can cancel your order for a full refund if it hasn't shipped yet. Email us as soon as possible with your order number.

Refund timing

Approved refunds go back to your original payment method. Depending on your bank, it can take 5 to 10 business days to show up.